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'ment Blog

the public sector venue for writing and communication issues

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Gov 2.0: Revolution Brewing

The push for open government has, to my mind, as many negatives as positives. I pride myself in being open minded about such initiatives but I remain concerned about security, privacy and confidential commercial information. A great deal of good thinking and planning has already been completed in these areas, but it is going to be a difficult balancing act. Add to that the different mindset that about 165 000 APS staff will have to accept and act upon, let alone the thousands working in state, territory and local government organisations.

No matter whether you think government 2.0 and the concept of open government are good or bad, it is important to be engaged with the process. The more involvement, the better the outcome. No surprise that the excellent report of the Gov 2.0 Taskforce has that title: Engage.

Check out the Australian and international websites that focus on this important issue on our new page dedicated to government 2.0 resources. Add your own links, too.

Gov 2.0 Resources


Save the 'postrophe!

Read Imre Salusinszky's wonderful article on a precious piece of punctuation.
 http://bit.ly/q3L2eF

Job Description


Read the fascinating job description that someone, who was leaving Google, received from Facebook.

'Come hang out with us for a while and we'll see what happens.'

Question Time Brief Becomes World-Wide Hit

Watch my favourite Question Time Brief being delivered by Minister Hans-Rudolph Merz of Switzerland's Bundesrat. The QTB's author is unknown.

 

Punctuation is Usually Seen But Not Heard

Watch the classic Victor Borge routine that puts punctuation into everyday conversation.

 

Jane Austen’s Punctuation Problem

There is a remarkable fact about authors that their parents and editors know very well. Many successful writers do not understand punctuation. Part of the manuscript of Jane Austen’s novel Persuasion is on display in the British Library in London. She used dashes for subordinate clauses. Occasionally, she dropped in a comma but, apparently, in odd places. Austen didn’t ‘get’ paragraphs, at all. In this manuscript, she used none.

There are stories around that Henry Lawson struggled with punctuation. Of course, he had the ‘voice of the bush’ down pat. More interestingly, Charles Dickens used decisive and eccentric punctuation to intensify his prose. His text benefited from this brilliant enhancement.

 

The ‘E’ and the Hyphen at the Start of e-Words

Should we use a hyphen in words that begin with ‘e’ (for electronic)? How do we deal with upper case letters?

I’ve struck this issue many times and I must admit that I am often uncertain about the best approach. The Commonwealth Style Manual recommends hyphens: ‘e-book’, ‘e-business’ and ‘e-learning’. I do not always follow that recommendation. For example, I use ‘email’ and ‘ebook’. However, I would not use ‘elearning’ or ‘ewriting’. So, I am far from consistent. I am worried that my decisions are simply based on how the word looks with an ‘e’ in front of it.

There is another problem. Should I use an upper case ‘e’ or should the letter following the ‘e’ become a capital? I would prefer not follow the Style Manual’s recommendation to begin sentences with an upper case ‘e’. It looks odd to write ‘Ebook’, ‘Ebusiness’, ‘Elearning’ and ‘Ewriting’ (when I don’t use the hyphen). So, that leaves me with ‘e-Book’, ‘e-Business’, ‘e-Learning’ and ‘e-Writing’.

It’s time for a decision. Suddenly, the use of the hyphen looks appropriate. Maybe, I should go back to the Style Manual’s approach: ‘e-book’, ‘e-business’, ‘e-learning’ and ‘e-writing’.
 

Same Difference

I have been thinking about ornamentation in writing: the rhymes, rhythms and resonances that enliven text.

I love repeated patterns like parallelism, cadence and consonance. Alliteration works well, as does assonance. It’s a joy to read similar sounds soaring to a climax that ends in an ominous onomatopoeia.

Someone recently pointed out (a little insensitively) that I am conflicted in writing. I love the rules of grammar and punctuation, that’s true. But, I fly to the poetic oddity and the occasional inelegant lurch of language.

For me, repeated patterns are fun, but so are contrasts (in a different way). I like occurrences that are contradictory.

I laugh when an oxymoron runs slowly to mind and enjoy the bump of unexpected stress points. I pause over odd-used words gleaming with calculated ambiguity and thrill to the single exclamation after a page of sprawling sentences. I want to hear my heart sing. To see pigs fly. To touch the sky.

But, sameness and difference in ornamentation have worried away at me for longer than they ought. There seems to be a more profound role for these two concepts in writing (and in communication more generally).

Sameness has a deeper significance. Think of subject–verb agreement. Think of consistency in spelling. Think of repeated sentences using active voice. Think of full stops at the end of every sentence.

Sameness is at the core of grammar, punctuation, spelling and style.

Then, there is difference. It lies within the heart of ‘however’, ‘yet’, ‘but’ and ‘despite’. These transitions tilt different facts against each other, set the mind to measuring and create structure in the process. Different voices set the antagonist against the protagonist to create the drama of a scene. Irony layers a different story for those who care to notice.

So, writing is shot through with sameness and difference that works for and against each other all at once.

In fact, human communication seems to be saturated with sameness and difference, as well as the delicious harmonies and discords of their interaction.

I think that writing (and human communication) is utterly simple. It’s repetition and dissonance. It’s repetition and splatter.

My guide to writing, simply put, is ‘Repeat. Repeat. Then, shatter the pattern’.
 

AP Stylebook Breaks New Ground

Associated Press has released its 2010 Stylebook. It’s important because many writers, not just journalists, use the AP Stylebook for guidance in relation to modern style.

The biggest reaction by readers was to the change in the word (note the singular) ‘website’. It was previously ‘web site’.

The Stylebook also has a new section, ‘Social Media Guidelines’, on how to deal with Twitter and Facebook. The authors have included explanations of neologisms such as ‘app, blogs, click-throughs, friend, unfriend, metadata, RSS, search engine optimization, smart phone, trending, widget and wiki’.

They have decided to stay with ‘e-mail’, ‘e-book’ and ‘e-reader’. That worries me because ‘email’, for example, has become internationally standardised. But, ‘ereader’, of course, may take a little longer to settle in.

http://www.apstylebook.com/

US State Department Engages Directly Via Twitter

I was reading through my 'government' twitter list when I saw the following:

StateDept Tweet your ?'s about #SecClinton's travel to #China to @StateDept. Assistant Secretary Kurt Campbell will answer soon.

I immediately noticed the interesting use of the question mark and the apostrophe to signify the word 'questions' and the embedded hashtags for Secretary Clinton and China.

What drew my attention even more was the direct and powerful relationship being established between the State Department and those using Twitter to learn more about US foreign affairs.

Such engagement and openness should be applauded.

Isn't it time Australian government leaders and officials began engaging more openly with citizens through Twitter?

Grammatical Rules Become Tyrannical

For a long time, I have thought that prescriptivism is more about social control than about correct grammar. Of course, if you use correct grammar, you are more likely to be understood. However, I have seen too many people using their knowledge as a social weapon. Endlessly trying to correct other people's language can be irritating or worse.

In government, we should try to use language that is easily understood and socially appropriate. To follow labyrinthine rules (some of which may be of dubious provenance) is almost always a waste of time.

It is refreshing to read about grammar without the prescriptivists constantly demanding corrections.

http://motivatedgrammar.wordpress.com/2010/03/04/national-grammar-day-2010-ten-more-common-grammar-myths-debunked/

Federal Government Responds to Engage:
Gov. 2.0 Report
Overall, the Federal Government has responded positively to the Engage report, which covers everything from public servants' use of online social networks to security and IP issues. The report challenges 'old style' public service attitudes and calls for 'a more consultative, participatory and transparent government'.

There are big challenges in Gov. 2.0 and big gains to be made.

http://www.finance.gov.au/publications/govresponse20report/index.html


Archivist of the US on Twitter Archive Acquisition

Archivist of the United States, David S. Ferriero, has written about the acquisition of Twitter's digital archive. He examines, with a wonderful archival mind, the donation from the perspective of an archival institution. The research opportunities should be fascinating
http://blogs.archives.gov/aotus/?p=172
Plain Language Supported by the US Government
 
As the powerful surge for open government rises, public sector workers must keep their writing simple and readable. Of course, that is not as easy as it sounds. There is a counteracting demand to be precise. See the US government site on Plain Language.
  
http://www.plainlanguage.gov.

Open Government Meets Intellectual Property

Open Government is now a world-wide phenomenon. From Moscow to Ottawa, people are exploring and, to some extent, acting on the principles of Gov 2.0. Ideas about open data, open sources and open communication are driving change in the way government understands its role.

However, there are going to be interesting clashes of culture and character. One that we should all be considering is 'Open Government versus Commercial Intellectual Property'. In simplistic terms, why should a business offer its intellectual property to the world gratis because it is stipulated by a single contract with a government entity? In the area of IP, I think Open Government will crumble. Commercial imperatives will dominate.

What's your perspective on this conflict?

Email your thoughts.

Online Gives Time for Reflection

Read these thoughts on the advantages and disadvantages of online communication. There are some interesting thoughts here, particularly about who may find themselves comfortable with online talk. What is particularly interesting is how flexible time can be in online communication. In some circumstances, communication can be almost instant. In others, there are long-term archival characteristics that enable reflective and considered responses. Fascinating.

http://www.onlinecommunityconsultation.com/

Managing Multiple Blogs and Millions of Tweets

Kikolani.com provides a good overview on managing Twitter, if you are a blogger. Read simple, comprehensive insights into controlling the mind-boggling complexity of multiple blogs and millions of tweets. It's refreshing to see a professional's direct experience clearly explained.

http://kikolani.com/hootsuite-blogging-twitter-management-guide-bloggers.html

Ten-point Checklist for Government Websites

It's easy to forget the basics when you are trying to hold a government website together. There are so many issues to keep in mind. Here's a list to keep those basics at the forefront. Remember, process must not overcome outcome.

http://www.govloop.com/profiles/blogs/how-does-your-government

AGIMO Developing Guidelines for Blogging

The Australian Government Information Management Office (AGIMO) is sorting out the appropriate practices and protocols that Department of Finance and Deregulation staff should follow when they blog. Check out this and other important work being done by AGIMO.

http://wpgblog.agimo.gov.au/

The Future of the APS Laid Out in PM&C Report

Terry Moran, Sec. of PM&C, has released Ahead of the Game: blueprint for the reform of Australian government administration. It provides significant strategic signals to the APS about where it's going and how it's going to get there.

http://www.dpmc.gov.au/publications/aga_reform/aga_reform_blueprint/index.cfm

Twitter the Future of Government Communication?

Evan Williams, a co-founder of Twitter spoke with the BBC recently and had some thoughts that, if they prove true, will have a profound impact on the way we deal with communication in the public sector.

See the interview at ...

http://news.bbc.co.uk/2/hi/technology/8563109.stm

Government 2.0 Report

The Government 2.0 Taskforce's report has been released and offers great insights, good principles and a great guide to the future of public sector communication.

Download a copy at ...

http://gov2.net.au/blog/2009/12/07/draftreport/

British Government Provides Strategic Guidance on Micro-blogging

The British Government has created a document that sets out some parameters and principles related to public sector workers' use of Twitter. Micro-blogging may form a significant part of a public servant's work in the future.

http://www.scribd.com/doc/17313280/Template-Twitter-Strategy-for-Government-Departments

Grammar Guide Glitch?

Read the fascinating article on an 'error-strewn' grammar guide that has been distributed to Queensland English teachers.

Find it at ...

<
http://www.theaustralian.com.au/news/nation/grammar-guide-is-an-education-disaster-claims-critic/story-e6frg6nf-1225832369733>

Slang is Bad, Innit?

Read the article from the BBC in which the enduring worry about the behaviour of teenagers is conflated with concerns about the imminent collapse of English. Or, maybe it is not the collapse of English that is the threat. It may be that some English teenagers have not learned to change their communication style to suit different social contexts.

'Slang is sabotaging language, with some teenagers unable to speak in any other way, say critics. So should it be banned in schools?'

Read more at ...

<
http://news.bbc.co.uk/2/hi/uk_news/magazine/8388545.stm>

National Punctuation Day

“A celebration of the lowly comma, correctly used quotes, and other proper uses of periods, semicolons, and the ever-mysterious ellipsis.”

The sixth National Punctuation Day in the US was held on 24 September. I would say that we need an Australian Punctuation Day.

The NPD runs activities, games and contests in businesses and schools. This year the NPD is focusing on a baking contest.

Visit the website at <http://www.nationalpunctuationday.com/>.

Texting Doesn’t Harm Children’s Spelling Skills

The Canadian Press has reported the findings of research that suggests that using SMS abbreviations and short forms (like ‘lol’ and ‘cul8r’) does not influence children’s ability to spell correctly.

The study, conducted by staff at the University of Alberta, involved monitoring instant messages of children up to 17 years old. Later, the participants completed a spelling test. The good spellers did well. The bad spellers did not.

Read more by visiting the website: <www.google.com/hostednews/canadianpress/article/ALeqM5gu9l--c5DoBRLhsn-ixpp_AXZKgg>.

Spelling in New Zealand

The New Zealand Herald has reported that the spelling of the name ‘Wanganui’ is causing concern, particularly in street names. Apparently, the word should be spelt ‘Whanganui’. Now, there are moves afoot to correct the problem in various communities.

Read about the ‘h’ by going to <www.nzherald.co.nz/nz/news/article.cfm?c_id=1&objectid=10599427>.

Send your comments, queries and news.
 

 
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